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“This text is a treasure trove for use in and out of the classroom."
-Steven Ralston, University of Michigan, Flint
"This book is one of the few which is a 'must read' in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organisations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organisations they work for. The losers will be the competition."
-Dennis Tourish, Aberdeen Business School, Aberdeen, Scotland
Presenting managerial communication as a strategic, value-adding aspect of every organization, Communicating for Managerial Effectiveness, Fourth Edition, provides students, executives, and managers with actionable strategies that address vital communication challenges, including:
- Communicating about major changes
- Spanning organizational boundaries
- Addressing ethical dilemmas
- Providing useful performance feedback
- Cultivating the innovative spirit
- Building a world-class communication system.
Integrating theory, research, and real-world case studies, author Phillip G. Clampitt, enables readers to view their own communication abilities, organizational dilemmas, and challenges and to develop solutions to real communication problems. The book’s "Wheel of Communication Effectiveness" model illustrates the interconnected nature of a world-class communication system.
New to the Fourth Edition:
- More emphasis on critical thinking
- Coverage of the latest strategic tools for managerial communication
- New research on ethics in organizations and environmental responsibility
- Updated examples of how technology influences communication in organizations
- "By the Numbers" sidebars that provide provocative facts, highlights on research, and summaries
Accompanied by Outstanding Ancillaries:
- NEW Instructor Resources on CD-ROM, available to qualified adopters, includes PowerPoint slides, test questions, and sample case studies.
- NEW student study site includes short video case studies and questions for each chapter.
- Sales Rank: #803285 in Books
- Brand: Brand: Sage Publications, Inc
- Published on: 2009-05-20
- Original language: English
- Number of items: 1
- Dimensions: 10.00" h x .71" w x 7.00" l, 1.20 pounds
- Binding: Paperback
- 312 pages
- Used Book in Good Condition
Review
"This book is one of the few which is a 'must read' in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organizations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organizations they work for. The losers will be the competition." (Dennis Tourish)
"Comprehensive treatment of topic - good resource material." (Bob Mackenzie)
About the Author
Phillip G. Clampitt (Ph.D., University of Kansas) is the Hendrickson Professor of Business at the University of Wisconsin-Green Bay, where he teaches in the Information Sciences program. The Wall Street Journal and MIT Sloan Management Review recently highlighted his work on "Decision Downloading" which details how companies can effectively communicate decisions to those not involved in the decision-making process. He is the author of a SAGE Publications best seller, Communicating for Managerial Effectiveness 4e (see www.imetacomm.com/cme4), co-author of the forthcoming Progress Makers: Beyond the Desire to Lead (SAGE, and co-author of Embracing Uncertainty: The Essence of Leadership. Along with being on the editorial board of numerous professional journals, his work has been published in a variety of journals including the MIT Sloan Management Review, Academy of Management Executive, Management Communication Quarterly, Journal of Business Communication, Communication World, Journal of Broadcasting, Journal of Communication Management, lvey Business Journal, and Journal of Change Management. In addition to many guest speaking opportunities in the U.S., he has also been invited to speak internationally at The University of Pisa, The University of Aberdeen, The University of Ulster, as well as to numerous multinational businesses and professional organizations. As a principal in his firm, Metacomm, he has consulted on communication issues with a variety of organizations, such as PepsiCo, Manpower, Schneider National, American Medical Security, Dean Foods, The Boldt Company, Stora Enso, The U.S. Army War College, Appleton Papers, Foremost Farms, Thilmany Paper, Dental City, and Nokia (see www.imetacomm.com).
Most helpful customer reviews
5 of 5 people found the following review helpful.
More than just Skills!
By Jeffery T. Niesen
I am a Director of Training and communication is a pervasive concern. Unlike other books that focus on skill-building, this one addresses more fundamental communication issues. What I found particularly valuable was that the strategic discussions were directly linked to specific action plans that I could implement. For instance, the book discusses the principles behind effectivly communicating change along with providing some concrete suggestions. I enthusiastically recommend this book to anyone charged with addressing communication problems in their organization.
1 of 1 people found the following review helpful.
A useful resource for students and managers
By Rodney Gray
A new edition of this popular text used widely in MBA and business communication programs is now available. Not a "how to" book, it attempts to educate the reader broadly on a wide variety of communication issues and was written mainly for business students and managers. At 287 pages it's not always easy going, but communication is complex, and this is a comprehensive book.
With 11 solid chapters (of around 20-30 pages each), plenty of charts, diagrams and references (almost 40 per chapter) it is thorough. It covers: how managers communicate (three models), definitions, culture, ethics, technologies, managing data and knowledge, performance feedback, communicating across organisational boundaries, change communication, innovation, effectiveness and measurement.
In my MBA we had nothing like this - a real shame. Sadly few line managers ever get to study communication in such detail. And, while it's not the sort of book you'd read cover to cover, it is enjoyable. My suggestion is to read it carefully, chapter by chapter. No need to rush - no pain, no gain. Fortunately, some sections are engrossing and there are gems everywhere. It names a good few names, and there are lots of good examples. I kept thinking "how could one person actually know (or even find out) all this". Even if you Googled every aspect of communication you could think of, you'd still have put it all together. Clampitt seems to understand so much about so much, and communicates it in a truly transnational manner.
But what of its value to corporate communicators? Would you read a textbook for fun? It's worth a read to see how managers are being trained, and to put communication into a business context. And it is one you'd recommend to line managers who are serious about improving their business education.
It's probably not a book to cause corporate communicators to think deeply about or change what they are doing day-to-day (as is Corporate Conversations by Shel Holtz or Bill Quirke's Making the Connections). Nor is it one suitable as a text for professional communication students. But it is one which, if you read and understand, is likely to make you a more mature, thoughtful contributor to your organisation.
0 of 0 people found the following review helpful.
Informational, entertaining, and extremely useful.
By A Customer
Communicating for Managerial Effectiveness is a book aimed at executives and managers. However, employees at all levels will benefit from Clampitt's suggestions and recommendations.
The book is comprised of 11 chapters and covers communication breakdowns and challenges that I can certainly relate to, such as using the correct communication channels, communicating change, giving performance feedback, and communicating the corporate culture. In each chapter, Clampitt analyzes common problems that occur in organizations, defines why these problems occur and offers concrete recommendations and suggestions. Clampitt is skilled at using great metaphors, case studies, examples, statistical evidence, and experience to form his recommendations. Every day I apply the knowledge I've gained from this book to my career at Rockwell Automation; I highly recommend this book to you so you can benefit from it in your career as well.
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